Glide Invest FAQ: Why was my bank mandate rejected?

Why was my bank mandate rejected? What should I do now?

Your bank may reject your mandate for several reasons, but the most common reason is either because of a signature mismatch between the mandate form and what your bank has on it's records, or because of not receiving a clear picture of the mandate form from you. In case of rejection, you will need to restart your mandate process with a new mandate number. Please contact customer support in case you have any issues with the same.  

A sample illustration of a correctly filled out bank mandate form is shown below.  You only need to sign in the same area as the red box in the image below, and upload a clear picture of your signed form through the app. 

Sample Signed Mandate Form
We sincerely request you to ensure the signature is as per your bank records, and that you are submitting a clear picture of the form, to avoid any further delays in setting up your mandate.


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